Returns & Exchanges

Seek Indonesia is dedicated to your satisfaction; if you are not entirely happy with your purchase, you may return or exchange items within 14 days of receipt provided they are in original, unworn condition. Please ensure all tags and original packaging are intact to qualify for a full refund or product swap.

Return Process

• 1.
  Initiate Request

  Log in to your Seek Indonesia account and navigate to the 'Order History' section to select the items you wish to return and submit a formal request.

• 2.
  Pack the Items

  Securely place the items in their original packaging, ensuring all invoices and promotional materials are included to prevent damage during transit.

• 3.
  Ship to Warehouse

  Affix the provided return shipping label to your package and drop it off at the nearest authorized courier point or schedule a home pickup through our portal.

• 4.
  Quality Inspection & Refund

  Once our team receives and inspects your return, we will process your refund or exchange within 5-7 business days via your original payment method.